Practice Policy Statement

  • In the delivery of high quality dental care to our valued patients we shall always aim to achieve the highest level of customer care by being courteous and providing an atmosphere of relaxed professionalism.
  • We believe in giving our patients all the time they require to discuss fully all of the treatment plan options and aim to answer all questions honestly, comprehensively and without confusing terminology.
  • We aim to listen carefully to our patients both in a one to one situation and also through our regular patient surveys and by encouraging our patients to make use of our suggestion box.
  • Finally, we hope to not only meet but exceed the expectations of our patients both current and new.

Professional Registration

The General Dental Council (GDC) is the regulatory body of the dental profession in the United Kingdom. Their address is 37 Wimpole Street, London, W1G 8DQ and their telephone number is 020 7887 3800.Our dentists and staff adhere to the rules governing the profession by the GDC as set out in their publication “Standards for Dental Professionals“. You can find out more about the GDC on their website

Care Quality Commission

Below is a live status update provided by the Care Quality Commission (CQC)

After inspection the Battle Hill Dental Practice has been awarded its CQC rating.

CQC regulates Mr. Richard Parker to provide care at Battle Hill Dental Practice – Hexham
Our last check showed
This service was meeting all CQC national standards
This service was meeting all CQC national standards

Data Protection

Our practice fully complies with the Data Protection Act 1998. It is registered with the Information Commissioner’s Office, registration number (Z7191087). To download the ICO guide to data protection please click here.

Patient Confidentiality

Our practice adheres to the standards for patient confidentiality as set out by our regulatory body the General Dental Council. You can see details of this by downloading their guide “Principles of Patient Confidentiality“.

General Data Protection Regulation 2018

The  General  Data  Protection  Regulation  2018  (GDPR)  makes organisations more accountable in the way that they collect, use, store and dispose of personal information and gives individuals more control over information about them that they pass onto others. Please follow the link to view our privacy statement for all of our patients.

Complaints Policy

In this practice we take patients complaints very seriously and try to ensure that all of our patients are pleased with their experience of our service.  Please request a copy from Lesley at the reception.