Customer Service

Our regular customer care surveys make us very proud that we continue to deliver on the aspects of service that our patients rate most highly

  • Taking the necessary time to discuss treatment options and answering questions fully
  • Friendly and polite members of staff
  • Providing clear and itemised estimates and providing new ones if the treatment plan changes
  • Delivering the treatment in a professional manner and creating a feeling of confidence in the patient

We welcome our patients’ suggestions and at our regular staff discussions continually review how we can improve the level of service we offer you.

We appreciate that some course of treatment can be expensive. That is why we are very pleased to be able to offer 0% finance on courses of treatment exceeding £500 allowing our patients to spread the cost over several months – please ask in confidence for details and we shall be happy to discuss all options with you.